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Realtors Association of Palm Beaches

Ombudsman & Mediation 

The Ombudsman Program for the REALTORS® Association of the Palm Beaches (RAPB) provides a highly confidential way for RAPB REALTOR® members, and clients and customers of REALTOR® members, to seek answers to general real estate-related questions and to express concerns about an interaction with a REALTOR®. 

Ethics Process 

Ethics complaints or other complaints alleging membership duty violations may be filed against REALTORS® at any association where the REALTOR® holds membership by another REALTOR® or member of the public.


Code of Ethics

For 100 years, REALTORS® have subscribed to one of the oldest codes of ethics for trade groups in the country. The Code of Ethics and Standards of Practice of the National Association of REALTORS® (NAR)  defines the bylaws by which REALTORS® must oblige in both performance and service.

Arbitration Process

Arbitration complaints (i.e., complaints requesting money) that involve REALTORS® who belong to the same association are typically filed at the local association where they share common membership. However, arbitration complaints involving REALTORS® who belong to different associations are filed through RAPB’s Interboard Arbitration form.

Pathways to Professionalism

Pathways to Professionalism is a list of professional courtesies for voluntary use by REALTORS®. Originally developed by the Professional Conduct Work Group in 1998, the Pathways to Professionalism was updated and approved by the NAR Board of Directors at the 2004 Annual Conference and Expo.

Procuring Cause

Many definitions of procuring cause exist, and a myriad of factors may ultimately enter into any determination of procuring cause, for purposes of arbitration conducted by boards and associations of REALTORS®, procuring cause can be readily understood as the uninterrupted series of causal events, which results in the successful transaction.
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